Here are some common questions we receive. If you don't find your answer here, please don't hesitate to contact us!
We support a wide range of devices including desktop computers (Windows & Mac), laptops, smartphones (iPhone & Android), tablets (iPad & Android), printers, Wi-Fi routers, smart TVs, streaming devices (Roku, Apple TV, Fire Stick), and smart home devices (thermostats, smart speakers, smart lights).
You can book an appointment by filling out the contact form on our 'Contact Us' page, or by calling us directly at the phone number listed on our site. We'll get back to you promptly to schedule a convenient time.
Yes, our primary service model is in-home support, coaching, and training. We believe this provides the most comfortable and effective learning environment for our senior clients. We also offer remote support for certain issues.
We proudly serve the greater Philadelphia metropolitan area, including specific counties in Pennsylvania, New Jersey, and Delaware. Please contact us to confirm if your location is within our service range.
Our pricing is transparent and competitive. We offer hourly rates for custom support and discounted packages for coaching and training sessions. Please visit our 'Services' page or contact us for a detailed quote based on your specific needs.
Absolutely. All our technicians and coaches undergo thorough background checks and are trained to provide respectful, patient, and secure service. Your safety and peace of mind are our top priorities.
Your satisfaction is guaranteed. If you're not completely happy with our service, please let us know immediately. We are committed to resolving any issues and ensuring you receive the support you need.
Still Have Questions?
We're here to help! Reach out to our friendly team for any further inquiries.